Privacy Statement

Last updated: June 24, 2025

ImMemora S.r.l. ("ImMemora" or "we") is committed to protecting your privacy and managing your personal data in a transparent manner in compliance with applicable laws, including the General Data Protection Regulation (GDPR - Regulation EU 2016/679). This policy explains how we collect, use, and safeguard your personal data.

1. Data Controller

The data controller is:

ImMemora S.r.l.
Registered Office: Via Aurelia Nord, 76/Int.17, 58100 Grosseto (GR), Italy
VAT Number/Tax Code: 01758950537
Email: info@immemora.ai

2. Data Collected

We collect various types of personal data, including:

Contact information: Name, surname, email address, phone number.
Browsing data: IP address, device information, cookies.
Service-related data: Information provided during the use of our services, such as consultancy requests or technical details.

2bis. Data Collected via Chatbot and Digital Interactions

When you use our ImMa chatbot, we collect and process personal data in the following ways:

Anonymous chat: If you use the chat without requesting to be contacted, the conversation is temporarily stored on our servers without direct association to your identity. The chat does not use cookies or leave traces in your browser; each time the page is refreshed or closed, the session is reset.
Contact requests: If you choose to be contacted by our team (for support, inquiries, or feedback), you will be asked to provide your name, email address, and optionally your company name. In this case, the content of the conversation (via thread ID) is linked to the information provided and may be viewed by our staff exclusively for support purposes.
Retention period: Conversations and any associated data are kept for a maximum of 30 days, after which they are securely deleted. This period is necessary to improve our service, analyze any issues, or comply with requests from competent authorities.
Limitations and security: Access to chat histories occurs only when strictly necessary (explicit user request or legal obligations). No data is used for marketing, profiling, or advertising purposes.
Technical providers: If the chatbot service is managed via external providers, they are selected in compliance with the GDPR and act as data processors.

3. Data Collection Methods

Your personal data may be collected:

Directly from you: When you complete online forms, send inquiries, or register for our services.
Automatically: Through our website and tracking technologies like cookies (see our Cookie Policy for more details).
Through the chatbot: As described in paragraph 2bis.

4. Purposes of Data Processing

We process your personal data for the following purposes:

Service provision: To manage consultancy requests, technical support, and implementation of solutions.
Communications: To send updates, notifications, and responses to your inquiries.
Service improvement: To analyze user behavior and optimize the website experience and digital services, including the chatbot.
Legal obligations: To comply with regulatory and legal requirements.

5. Legal Basis for Processing

The processing of your personal data is based on:

Contract execution: To provide the requested services.
Consent: For specific purposes, such as sending promotional communications.
Legal obligation: To fulfill regulatory requirements.
Legitimate interest: To improve our services and prevent fraud.

6. Data Sharing

Your personal data may be shared with:

Service providers: For technical, operational, or support activities, including chatbot operations.
Competent authorities: In response to legal or regulatory requests.
Commercial partners: Only with your explicit consent, when necessary.